Use Cases for WhatsApp Business API in the Logistics Sector
The solution – WhatsApp Integration for logistics
Enter, WhatsApp Chatbots for Logistics.
WhatsApp is the world’s largest messaging platform, with an active monthly user base of over 2 billion individuals.
In India alone, over 400 million users use WhatsApp. Over 95% of all iOS and Android devices in the country have WhatsApp downloaded on their devices.
Companies follow customers onto platforms. And there is no bigger platform than WhatsApp today.
With a WhatsApp Chatbot platform, logistics companies can acquire, support and engage customers in real-time.
Acquisition
Use a WhatsApp Chatbot for Logistics as an additional channel to acquire customers. Generate and qualify leads on a conversational platform that sees 3x the conversion of traditional channels.
Support
By virtue of the sheer scale of the number of orders delivered, logistics companies see hundreds of thousands of support tickets.
Engagement
Proactively sending customers notifications, alerts and reminders ensure they’re well-informed about their orders. This reduces their dependency on customer support teams.
Features of WhatsApp Integration in the Logistics Industry
Order Creation
When you get all orders on one single platform, the processing time is bound to reduce.
Seller Onboarding
Seller onboarding is an onboarding process dedicated to the onboarding of eCommerce platform sellers and merchants.
Order Tracking
Order tracking is a process of monitoring and tracking orders placed online and delivering real-time order status updates to customers.
Order Ship
A Shipping Order (SO) is a document issued by the carrier that confirms a shipment's booking on a vessel.
Courier Partner Integrations
Leverage the power of swift ecommerce and over a million buyers by selling on Amazon India and shipping with ShipEase! Sync your orders directly into the panel and ship them in a few clicks with the courier partner of your choice!
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Selling to an International market with Amazon? You can sell on Amazon US/UK, integrate your account with ShipEase and ship using top courier partners like FedEx, Aramex, and DHL. Now ship to 220+ countries across the world while you sell on top platforms.
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Ship overseas with ShipEase while you sell on powerful platforms like eBay. Sync your eBay US/UK account with ShipEase and ship seamlessly to over 220 countries across the globe through a single platform.
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Ship overseas with ShipEase while you sell on powerful platforms like eBay. Sync your eBay US/UK account with ShipEase and ship seamlessly to over 220 countries across the globe through a single platform.
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Xpressbees, the fastest growing express logistics service provider in India, specialises in providing same-day delivery, next-day delivery, cash on delivery, reverse pickups, and return shipments.
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Shadowfax caters to services like same-day delivery, pickups, and next-day intercity assured deliveries. Shipease has partnered with Shadowfax-reverse for return order pick-ups and delivery.
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Gati, one of India’s premier Express Distribution and Supply Chain Management companies, extends network coverage across 735 of India’s 739 districts.
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Delhivery, India’s fastest growing courier company, services over 18000 pin codes in India with same/next day capabilities and 48-96 hour deliveries for long-distance orders.
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Movin is one of the leading B2B small package logistics companies in India, which provides express time and day definite cargo services across 49 cities.
Read MoreEligiable Products
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All claims must be processed within the stipulated escalation timeline and in writing over the emails.
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Claims will be processed in the form of Credit notes
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All shipments above Rs. 5000 and up to Rs. 25 Lakhs will be covered automatically once you choose.
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Customer Delight
Shipease has helped a lot in increasing our delivery percentage. Great service & support !!
We are extremely satisfied with the services offered by Shipease. Dashboard is very user friendly.
We have tried multiple service providers, finally got a service provider whom we can trust. Good service quality, easy to use technology. Team is very supportive with respect to every issues. Thank you for your exceptional service !!